This Privacy Policy explains how Cult of Intellect ("Cult of Intellect", "we", "us", or "our") collects, uses, stores and protects information when you use our website, Discord application, products and related services.

By using our services or interacting with the Cult of Intellect Discord application, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We collect and store a limited amount of information necessary to provide our services and operate our Discord application.

Discord User ID

We may store your Discord User ID. A Discord User ID is a unique numerical identifier associated with your Discord account.

This is used to associate you with relevant Cult of Intellect functionality, including account verification, roles, subscriptions, access permissions, support tickets and moderation records where applicable.

We do not require or store your Discord password or Discord account credentials.

Support Tickets

When you create or participate in a support ticket through our Discord application, we may store information associated with that ticket, including:

• Your Discord User ID.
• Ticket identifiers and relevant ticket metadata.
• Messages sent within the support ticket.
• Information voluntarily provided by you within the ticket.
• HTML or JSON transcripts generated when a ticket is closed.

You should not submit passwords, payment card details, authentication credentials or other unnecessary sensitive information through support tickets.

2. Information Processed Through Discord

Our Discord application may temporarily process information supplied by Discord where required for its functionality.

This may include processing message content to provide automated support responses, detect known error codes, operate moderation functionality, and log relevant message edits or deletions.

The application may also process Discord member events where necessary to detect users joining or leaving and to restore applicable roles or moderation restrictions.

Processing information does not necessarily mean that the information is permanently stored. Except for the information specifically described in this Privacy Policy, we do not intentionally retain general Discord message content or other Discord API data in our database.

3. How We Use Your Information

We may use collected information to:

• Identify users interacting with our Discord application.
• Verify Discord accounts.
• Associate Discord users with Cult of Intellect accounts or services.
• Operate and manage support tickets.
• Provide customer and technical support.
• Maintain ticket history and transcripts.
• Manage roles, permissions and subscription-related access.
• Maintain server security and moderation systems.
• Restore applicable restrictions when a member rejoins a server.
• Prevent abuse or attempts to circumvent moderation actions.
• Respond automatically to known technical issues or error codes.
• Troubleshoot technical problems.
• Investigate disputes, abuse or support-related issues.
• Maintain and improve the reliability of our services.

We do not use Discord message content or other user data to train machine learning or artificial intelligence models.

4. Message Content

Certain features of our Discord application require access to message content.

For example, messages may be processed to detect certain support-related keywords or known error codes and automatically provide relevant troubleshooting information or documentation.

Message content may also be processed for moderation purposes, including relevant message edit and deletion logs.

We do not systematically store general conversations from Discord servers. Message content contained within support tickets may, however, be stored as part of the relevant ticket and its transcript.

5. Legal Basis for Processing

Where applicable under UK data protection law, we process personal data where there is an appropriate legal basis to do so.

This may include:

• Providing services or functionality requested by you.
• Our legitimate interests in operating, securing, moderating and improving Cult of Intellect and its community.
• Compliance with legal obligations.
• Your consent where consent is specifically required.

6. Data Sharing

We do not sell your personal data, Discord API data or message content.

We do not share collected user data with advertisers, data brokers or other third parties for marketing purposes.

Information collected through our services is used for Cult of Intellect's own operational, support, security and moderation purposes.

We may disclose information where required by applicable law, legal process or an enforceable request from an appropriate authority.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect stored information against unauthorised access, alteration, disclosure or destruction.

Discord API data and other stored user information are protected using appropriate security measures, including encryption at rest where applicable.

Access to stored information is restricted to authorised personnel who require access for legitimate operational, support, moderation or administrative purposes.

No method of electronic storage or transmission is completely secure and absolute security cannot be guaranteed.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected.

Discord User IDs may be retained while required to provide application functionality, maintain account associations, provide support or enforce applicable restrictions.

Support tickets and ticket transcripts may be retained where reasonably necessary for:

• Providing ongoing customer support.
• Maintaining support history.
• Resolving disputes.
• Investigating abuse.
• Maintaining moderation and security records.
• Meeting applicable legal or operational requirements.

Information that is no longer reasonably required may be deleted or anonymised.

9. Your Rights and Data Deletion

Depending on applicable law, you may have rights relating to personal information we hold about you.

These may include the right to request:

• Access to personal data associated with you.
• Correction of inaccurate personal information.
• Deletion of eligible personal information.
• Restriction of certain processing.
• Information about how your data is processed.

You may request access to or deletion of data associated with your Discord account using either of the following methods:

Discord: Create a support ticket using /ticket create

Email: [email protected]

We may need to verify that you control the relevant Discord account before processing a request.

Certain information may need to be retained where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or maintain legitimate security and moderation records.

10. Third-Party Services

Our Discord application operates through Discord and depends on Discord's platform and services.

Your use of Discord is separately governed by Discord's own terms, policies and privacy practices.

Cult of Intellect is not responsible for Discord's independent collection, processing or use of your information.

11. Children's Privacy

Users must meet the minimum age requirements applicable to their use of Discord and Cult of Intellect services.

We do not knowingly use our Discord application to collect personal information from individuals who are prohibited from using Discord because of their age.

If we become aware that information has been collected from an individual who is not permitted to use the service due to applicable age requirements, we may take reasonable steps to delete that information.

12. International Data Processing

Depending on the infrastructure used to operate our services, information may be processed or stored in countries other than the country in which you reside.

Where required by applicable data protection law, appropriate safeguards will be used when personal data is transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, data practices, legal requirements or platform requirements.

When this Privacy Policy is updated, the "Last updated" date at the top of this page will be changed.

Material changes may also be communicated through appropriate Cult of Intellect channels where reasonably necessary.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or information associated with your Discord account, contact:

Email: [email protected]

You may also create a support ticket within the Cult of Intellect Discord server using /ticket create.