What's a Hardware ID?

Your DX9WARE HWID is your unique license to the software & is used for whitelisting purposes. It consists of information from your system & Windows install.

The HWID changes when adding/removing computer parts & upon every operating system reset. In turn, this will cause the HWID does not match error.

Note: you can only request an HWID reset once a month.

I was caught cheating & they want me to get blacklisted

Unfortunately, we do not accept blacklist requests. There's only one solution: uninstall DX9WARE & use your creativity skills to convince them to let you play.

Note: we are not responsible if you get caught cheating or being on the server. That's your responsibility.